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Practicing Work Violence

Approach your work with violence.

“A good plan executed violently now is better than a perfect plan executed next week” – General George S Patton Jr.

Take massive action.

“The path to success is to take massive, determined action.” – Tony Robbins

The thought of working ‘violently’ gets me in the right state of mind to complete my work.

I used to aim for perfection. I used to get easily overwhelmed and easily frustrated.  

Now I get fired up to take on tasks.

I take action, any action, to advance my goals.  I look for ways to flank your tasks (automate, batch, break it down into small chunks and achieve small victories).

My relentless action leads to relentless progress.

Be in One of Two States

I either operate with violence or serenity.  During the work day I find myself in wartime and in peacetime.

Massive action can lead to a state of frantic ‘busyness’.  Therefore it is important to practice violence in short bursts.  After each burst of violence capture your completed work and the time to capture as a brief intermission and a chance to reflect on the significance of your work while experiencing a deep calm.  If your violence leads to low-value work, stop being violent in that area.

Don’t let the violence consume you and lead to chronic stress.  Use it as a tool but let that tool turn against you and don’t wear the tool out.

Make Initial Actions, Massive Actions

“When would now be a good time to do that?” – Tony Robbins

All power comes from the moment you decide to act.  

Never leave the sight of a goal without doing something towards it attainment.  When inspired by a new goal, ask yourself: “what can I do with two minutes of intense work to further my commitment to this goal?”  

Two minutes of violent action is enough to solidify your commitment to a goal.  Once a ball is rolling downhill it becomes hard to stop.

Massive action creates momentum – momentum leads to progress – progress generates results.  Massive action is taking that initial action as soon as possible.

“The important thing is to have a ball, to be joyful, to be loving and to be explosive. Out of that comes everything and you grow.” – Ray Bradbury

 

What Now?

Overwhelm each item with a flurry of violent action.  Take 2 minutes to thrash and hack your way through the to-do list.  Observe the progress you make and build off it. 

When you get violent with your work it doesn’t have a chance to overwhelm you.

Forgive Thy Procrastination

Studies show that thinking about behavior as either ‘good’ or ‘bad’, ‘right’ or ‘wrong’ is surefire way to NOT reach your goals.

This phenomenon is what psychologists call moral licensing.

When you do something that you consider to be a ‘good’ behavior you are more likely to start trusting your impulses.  When you trust your impulses you are more likely be distracted and are less likely to stick to that ‘good’ behavior. 

Priding myself for ‘good’ eating leads me to binge on a box of pastries later in the week.  Thinking I dis the ‘right’ thing by sitting down to work for few hours on a weeknight, causes me to procrastinate for the remainder of the week.

When we think we are doing something ‘good’ we unknowingly give ourselves permission to do something ‘bad’.

The Darkside of ‘Good’ Behaviors

I know many people who start running in order to lose weight and end up eating more and gaining more weight.  Why?   When people think they’ve done the ‘right’ thing (running) they give themselves to indulge a little – “I deserve a treat for my good behavior!”

When McDonalds added the ‘Healthy Choices’ section to their menu the sale of Big Macs and other ‘non-healthy’ items skyrocketed.  The mere act of considering to eat ‘good’, healthy food caused people to indulge in ‘bad’ behavior!

In one study a group of people were asked to recalled a time they gave money to a charity.  They were then asked to make a donation to a different charity.   The group that recalled a previous donation (a ‘good’ behavior) ended up donating 60% less than people who did not reflect on past donations.

How ‘Bad’ Behaviors Backfire

Labelling behaviors as ‘bad’ will also make you more likely to engage in ‘bad’ behavior.

Why?

When you engage in ‘bad’ behavior you feel guilty.  Whenever you feel guilty your brain desperately wants to avoid the feelings of guilt so it tries to forget the situation.  As the brain attempts to delete the memory associated with guilt you suddenly become more impulsive and more likely to indulge in the same ‘bad’ behavior.

In one study students tracked how much alcohol they consumed and noted how they felt about their consumptoin.  The students that filt ‘bad’ about their alcohol consumption the night before were more likely to drink that night and the night that followed.  Psychologist call this the “what-the-hell effect”.  Its the equivalent to saying “I already blow my diet, I might as well eat the whole thing!”.

Guilt drives more guilt.

Another study tracked the studying habits of students prior to exams.  If a  student felt ‘badly’ about procrastinating on a previous exam they were more likely to procrastinate while studying for an upcoming exam.

“Study after study shows that self-criticism is consistently associated with less motivation and worse self-control”. – Kelly McGongial, PhD and author of The Willpower Instinct  

Instead of scolding yourself for ‘bad’ behavior, try forgiving yourself.  Doing so may seem counter-intuitive but it turns out be essential for stopping future ‘bad’ behavior.

As told in book ‘The Willpower Instinct’, a group of women on a diet were asked to eat some donuts in the name of science.  After the dieters ate the donuts (as requested by the researchers), they were put in a waiting room with a giant bowl of candy awaited them.  If a participant was told: “everyone indulges sometimes; don’t be so hard on yourself”, they ate much less candy than the group of dieters that did receive the message of self-forgiveness.

When you forgive yourself for a ‘bad’ behavior you stop fleeing from the ‘bad’ behavior.  Instead, you learn from your experience and are less likely to indulge in that bad behavior again.

The Takeaway

Stop thinking of behaviors as ‘good’ or ‘bad’.  Instead, simply reflect on the cause and effect of your work: finishing a work project allows you to focus on other things, while checking Facebook provides a temporary escape but leads to additional stress later in the day.  There is nothing ‘good’ or ‘bad’ about those options, there is simply a choice and trade-offs.

When you feel guilty about a ‘bad’ behavior find a way to forgive yourself for doing it to increase the chances of not doing it in the future.

“There is nothing either good or bad, but thinking makes it so.”  ― William Shakespeare, Hamlet

What Now?

The next time you procrastinate – forgive yourself and think: “It’s OK to procrastinate sometimes, I’m only human’.   Forgiving procrastination leads to less procrastination.

(to learn other language that leads to procrastination read this article)

12 Guerrilla Tactics for Procrastination

Battling procrastination

Time to Read: 2:43 minutes

The resistance to starting can be powerful

We try conventional methods (fear tactics + willpower), but they have no effect.

At times like these we must resort to unconventional methods.

Here are 12 guerrilla tactics to neutralize procrastination:

  1. 1,2,3 Counts

    Count “1,2,3…1,2,3…1,2,3…” in your head, continuously.  Each time you find yourself restarting the count at “1”, take one small action and acknowledge the tiny progress you’re making.  See how many action sequences you can string together.

  2. Zombie Mode

    Activate a short countdown timer and give yourself permission to enter ‘Zombie mode’ until the timer expires.  When you enter ‘Zombie mode’ you work without really thinking.  Your work might be sloppy but you don’t really care because you’re a zombie after all!  Try making the occasional Zombie noise to reinforce the fact you don’t care about quality (for the time being).  After the timer has elapsed you won’t have a pretty product but you will have stopped procrastinating!

  3. Challenge Timer

    If you have a little more energy, activate a short countdown timer and challenge yourself see how much you can complete before the timer is up.  Start with a 5-minute timer.  Then use the first 5-minute session as a benchmark to improve subsequent 5-minute sessions.  

  4. Musical-Tasks

    Play a song you enjoy and see how much progress you can make before the song finishes (musical chair style).

  5. Paper Dump

    Get out a blank piece of paper and write what out whatever thoughts you have for 5 minutes.  Write so fast that you can hardly make out your own writing.  Write about anything and explore interesting ideas that come up.  If nothing comes to mind just write about how great you are at procrastinating!

  6. Keyboard Dump

    Open up a blank document on your computer and write down whatever thoughts you have for 5 minutes.  Type so fast that the document fills up with typos.  Don’t be ashamed; don’t use the delete key.  When you write something stupid simply hit the ‘return’ key and type out the next thing that comes to mind.  

  7. Location Triggers

    Grab your stuff and move to a new location.  Use your arrival at the new location as a trigger to begin working…no matter what.  Learn to associate a specific location with a specific action.  For example: Starbucks = writing, Library = editing, Living room chair = reading, Office desk = designing)

  8. Drink Triggers

    Grab a drink and make a tiny action after each sip you take.  For example: sip of green tea = write one line, sip of coffee = list one idea, a sip of water = read one page, sip of herbal tea = edit one paragraph.

  9. Rant

    Start a voice memo on your phone and start recording thoughts until you arrive at a useful idea.  Rant until you feel productive!  Play back the voice recording the generate more ideas.

  10. Doodle-fest

    Get out a blank piece of paper and doodle like a 5-year-old.  Doodle words and objects related to the problem you’re struggling with.  Doodle until the entire page is full.  Eventually you will stumble upon a good idea to help you get started.  Did you know that JFK was an avid doodler?

  11. 30 Second Push-ups

    Get on the ground and do push-ups for 30 seconds.  This will get your blood pumping and release a little testosterone – a hormone that will make you feel confident enough to start!  If you still don’t feel motivated to start, do another round of 30-second ups.

  12. Repeat This Question…

    “Am I willing, at this time, to make a positive difference?”  Something strange happens when you repeat this phrase…you suddenly find the willpower to get started!  “Am I willing…” frames the task as a choice,  “…at this time…” reminds you that only need to focus for a short while and “…to make a positive difference” gets us thinking about the positive impacts of our results.

Congratulations you’ve started!  You’ve defeated procrastination and you now have unstoppable momentum!

The Power of Identity

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Time to Read: 7:42 minutes

Stuck?

Having trouble choosing between 2 or 3 ‘good’ options?

When college students are offered a choice between a ‘desired option’ and a ‘much less desired option’ (attend a lecture by a famous author OR study at the library), they chose the ‘much less desired’ option 21% of the time. When a third option is added, one equally as desirable as the first option (watch a foreign film they’ve been dying to see), the college students picked the ‘much less desired option’ (studying), 40% of the time! (Tversky, 1992) 

We all have a tendency to pick less favorable options when faced several good options.  This is due to what psychologists call ‘decision paralysis’.

When choosing between two ‘good’ options we’re more likely to select a third option that is clearly ‘less good’ simply because we don’t want the discomfort of having to decide between two similar options.

Economists recommend that we use a cost-benefit analysis approach to our decisions – weigh the options according to their expected value and pick the most rational option.  However, a cost-benefit analysis can often be a laborious task when trying to differentiate between similar options.  In many situations we either don’t have enough information to distinguish between two of more ‘good’ options OR we simply don’t have the time and energy to do so.  As a result, we typically rely on our ‘default mode’ to make decisions for us.

Default Mode

After decades of research, behavior economists and psychologists have discovered that human behavior is guided by a collection of heuristics (mental shortcuts) and cognitive biases (thinking preferences). These fallacies and biases often operate without awareness and dictate the majority of our decision-making (you can find a complete list of biases here).

Two common ‘mental shortcuts’ are loss aversion and cognitive ease.  The brain is constantly fighting to avoid loss and maintain the status quo.  It also wants to conserve energy and take the path of least effort. The result?  We avoid tough decisions and end up doing the easiest thing, instead of the most important thing.  

You may think that knowing what you should do and having a pre-defined set of goals is enough to ensure you’re making the right decisions from moment the moment…but it’s not.

In one series of interviews led by William F. Pounds of MIT, managers were asked to share the important problems they were facing in their organizations. Most managers mentioned five to eight problems. Later in the interview, they were asked to describe their activities from the previous week. Pounds shared the punch line that “no manager reported any activity which could be directly associated with the problems he had described.” They’d done no work on their core priorities! Urgencies had crowded out priorities.

– Decisive by Chip Heath & Dan Heath

Is there a way to make effective decisions throughout the day without using a systematic approach AND prevent the ‘default mode’ from taking us off track (causing urgencies to crowd out priorities)?

Yes, there is a way…and it’s something very fundamental to who we are.  In fact, ‘who we are’ happens to be the answer to our decision dilemma.

The Identity Model

In the identity model of decision making, we essentially ask ourselves three questions when we have a decision to make: Who am l? What kind of situation is this? What would someone like me do in this situation? Notice what’s missing: any calculation of costs and benefits. The identity model explains the way most people vote, which contradicts our notion of the “self-interested voter.” It helps to shed light on why an auto mechanic in Oklahoma would vote against a Democrat who’d give him health insurance, and why a Silicon Valley millionaire would vote against a Republican who’d cut her taxes. Generally, when we use the word identity, we’re talking about an immutable trait of some kind-such as a racial, or regional identity. But that’s a relatively narrow use of the term. We’re not just born with an identity; we adopt identities throughout our lives. We aspire to be good mothers or fathers, devout Catholics or Muslims, patriotic citizens, and so on.

– Switch by Chip Heath & Dan Heath

We all create stories about ourselves.  We consciously or unconsciously repeat those stories to ourselves and form an identity.  These identities reveal our values, and our values dictate our actions and decisions.

What controls our lives is the concept of identity.  It doesn’t matter what’s true, it matters what you believe.  You have a set of beliefs that control who you are.

– Anthony Robbins

It’s easy to align our choices to our identity because we have a vivid image for how someone with that identity should act.  Our identity compels us to act in the accordance of who we are thanks to a phenomenon called ‘cognitive dissonance’.

Cognitive dissonance occurs when a person experiences psychological distress due to conflicting thoughts or beliefs.

When we form an identity we establish certain expectations regarding how we should act from moment to moment.  Cognitive dissonance results from the inconsistency between our expectations and our actions. We will experience discomfort and tension until we either change our beliefs (our identity) or change our behavior.

When I became an avid runner I started to see myself as ‘a runner’.  If I had to choose between going for a run after work or going home to watch TV, I’d make the decision to go running quite easily.  If I didn’t choose to go running I would feel anxious because watch TV instead of running wasn’t consistent with who I was: ‘a runner’.  

I am often impressed by vegan’s who can resist hundreds of delicious foods that don’t align with their diet.  However, I’ve recently come to understand that it’s much easier for a vegan to stick with their diet than to eat something which isn’t consistent with who they are: ‘a vegan’.  If a vegan were to eat meat it would violate the concept of who they are as a person and they would be plagued by the discomfort of cognitive dissonance.  Their strong identity and the need to avoid cognitive dissonance allows them to filter through an array of tempting food choices with relative ease.

When we remind ourselves of ‘who we are’ we can sort through several ‘good’ options and avoid decision paralysis.  

Two Identity Types

There are two type of identities:

  1. Our individual identity
  2. The identity of our community, peer group or organization

I am a ‘Mucker’

In the late 1800’s, Thomas Edison (inventor of the phonograph and the light bulb) built an industrial research and design lab in Menlo Park, New Jersey.  The researchers in his lab  were called ‘muckers.’

As Chip and Dan Health explain in their book Made to Stick:

The term comes from two slang phrases of the time—’to muck in’ was to work together as mates, and ‘to muck around’ was to fool around. 

In any entrepreneurial organization, there’s a natural tension between efficiency and experimentation.

The term ‘muckers’ is a strategy statement masquerading as a nickname. It makes it clear that, given the tough choice between efficiency and experimentation, you choose experimentation. Why? Because you’re a mucker. Muckers don’t obsess over Gantt charts. Muckers muck.

Adopting the identity of a ‘mucker’ is an effective decision-making strategy.  The image of a ‘mucker’ is powerful and can thus guide behavior. If you’re a ‘mucker’ you have an obligation to uphold the ‘mucker’ tradition: avoid detailed planning and start mucking

We are ‘Nordies’

Nordstrom is a department store known for outstanding customer service. The management at Nordstroms wants all their employees to provide exceptional service at almost any cost.  To ensure their employees maintain a highly level of customer service they tell stories across the company to solidify the companies identity.

In the book Built to Last, Jim Collins and Jerry Porras detail a series of Nordstrom customer service stories:

– The Nordie who ironed a new shirt for a customer who needed it for a meeting that afternoon;

– The Nordie who cheerfully gift wrapped products a customer bought at Macy’s;

– The Nordie who warmed customers’ cars in winter while they finished shopping;  

When you’re a ‘Nordie’ you go out of your way to help customers, even at the expense of efficiency.  If you hold this identity in mind you will quickly make the decision between saving money and going the extra mile to increase the customer service experience.

If a ‘Nordie’ sees an opportunity to make the customers experience more pleasant, like entertaining children while a mother shops, the ‘Nordie’ doesn’t have to think long before deciding what to do next: she helps out the customer, even if her actions seem unproductive.

Reminding ourselves of our identity is an excellent decision-making strategy.  Our identity guides our behavior by eliminating all choices that don’t align with our current identity.   Thinking of our identity compels us to do that which MOST aligns with our identity, even that thing is the harder thing to do.

Being reminded that we’re a ‘mucker’ or a ‘nordie’ effortlessly leads us through the identity decision-making model:

  • Who am I? (Or, who are my peers?)
  • What is the situation?
  • What would a person like me do in this situation?

Script Your Identity

Start off by consciously forming identities in the two areas of your life:  

  • Personal life (at home, with friends and family, etc.)
  • Work life (at my desk, in meetings, etc.)

Here’s a few rules for scripting your identity:

  • Make it short and profound (like a proverb)
  • Make sure you get excited thinking about it (make it playful and a little odd)
  • Make sure it brings to mind concrete images (thinking of the identity bring several examples to mind)

Examples:

My personal role: ‘Personal Energy Generator’

  • When I’m sitting on the couch feeling lazy I stop and ask myself: “am I doing what I can to generate personal energy?”.  This usually gets me exercising or reading a book, which energizes my mind.
  • When tempted to eat fast food I always ask “will this lead to sustained personal energy throughout the day?”

My work/business statement: ‘Chief Productivity Engineer’ – helping people get more done & enjoy the process

  • If I’m deciding what article to write next I simply have to ask myself: “what will most help people ‘get more done & enjoy the process’?”
  • When tempted to check my Facebook feed I simply have to ask myself: “will this allow me to help people ‘get more done & enjoy the process’?”

Other examples:

  • A venture capitalist could spice up his identity by thinking of himself as a ‘treasure hunter’
  • A school teacher could turn-up her identity by thinking of herself as a ‘nurturer of the human spirit’

Make Your Identity Conscious

It’s important to be conscious of your identity throughout the day (remember the executives who didn’t address any of their problems?!).  If we want decision-making to be easy we need to frequently remind ourselves of who we are in any given context.  

The TAKEAWAY:

Identity is a powerful tool to guide behavior.  Being conscious of our identity allows us to navigate tough decisions with relative ease.

Now What?

Start off by establishing two identities: one for your work life and one for your personal life.

  • When you wake up, go through your list of things to do and ask: “How will I fulfill ___(my/our identity)___ today?”
  • When you get interrupted or distracted, ask: “Does this align with ___(my/our identity)___?”
  • Set an alarm to go off every hour.  When the alarm rings ask: “Am I being true to ___(my/our identity)___?”

Declare ‘To-do’ List Bankruptcy

Time to read: 4:09 minutes

Audio Version:

 

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‘To-do’ lists are helpful, to a certain point…

A ‘to-do’ list is handy for capturing action items that come our way.  Keeping a ‘to-do’ list nearby creates a gap between the requests people make and the next action we take.

“Between stimulus and response there is a space.  In that space is our power to choose our response.  In our response lies our growth and our freedom.”

– Man’s Search for Meaning by Dr. Viktor Frankl

When a request comes our way we capture it on our ‘to-do’ list and return to what we were focusing on.  By putting something on a ‘to-do’ list we tell ourselves: “this thing will eventually get done, but now is not the right time”.

“The things which are most important don’t always scream the loudest.”

– Bob Hawke

However, ‘to-do’ lists have a dark side: they get long and overwhelming.  Eventually, our ‘to-do’ lists become a dense array of activities.  In an attempt to get our list back to a manageable state, we frantically do one activity after another and lose sight of the results that we actually WANT – the results that actually matter.

At this point you could step back, analyze each item on your ‘to-do’ list and prioritize it.  But I have a different idea…

Declare ‘to-do’ list bankruptcy!

By allowing ourselves to let go of our current ‘to-do’ list we have an opportunity to create a meaningful ‘to-do’ list.

If you’re willing to give this a shot – bring out a blank piece of paper and answer the questions listed below.  Simply write down whatever comes to mind.  If nothing comes to mind – write down some something stupid or obvious, and continue onto the next question.

Step 1: Adjust Your Mindset

  • Pretend that everything you NEED do today is optional.  There will be consequences for failing to do certain things BUT the choice to accept those consequence is yours.  Be grateful for things you’ve already accomplished and learn to see each new thing as a bonus to your life.  With this new ‘mindset’ you stop thinking: “I should do this” or “I need to do this”, and you start thinking: “I have the opportunity to do this” or “I want to do this”.  This perspective change allows you to see more opportunities and options when answering the questions listed below.

Step 2: List

Think commitments

  • DAILY: “What appointments do I have today?”
  • WEEKLY: “What do I need to prepare for this week?”
  • LONG-TERM: “What long-term results am I committed to?”

Think opportunities

  • PREVIOUS: “What recent result(s) can I build upon?”
  • PROJECTS: “What result, if achieved, would accelerate progress?”
  • PEOPLE: “Who do I need to contact to make these results happen?”

Think threats

  • PREVIOUS: “What issues are outstanding/unresolved?”
  • PROJECTS: “What issues, if not resolved, will slow down progress?”
  • PEOPLE: “Who do I need to contact in order to address these issues?”

Step 3: Combine

  • Which items have similar end results/outcomes? – Merge these items together

“See if you can cobble together a ‘Perfect 10’ option that combines the best features of multiple alternatives.”
– Decisive by Chip & Dan Heath

  • ‘What items can I batch together and complete at the same time?’ – Group these items together
    i.e.: same context – computer admin work, phone calls, errands, etc.

Step 4: Eliminate

  • “If I had a schedule conflict and was only able to do half of the items on this list, which items would I defer to tomorrow?”
    Cross-out half of the items that are deemed not essential at this point and time.  Now, look at your new list ask the same question – cross-out half of the remaining items.  In the end you will have 25% of your original list.

Step 5: Prioritize

  • For each item not crossed out, ask: “What effect will completing this item have on my life or the lives of others?”
    Start by making a small line next to the least significant item on your list that is not crossed out.  Then, on the right side of each item, draw a line representing the impact the result will have on your life or the lives of others, relative to the least significant item on your list.

We now have a list of outcomes and issues that we can focus on.  The list has been merged, trimmed and prioritized.  The most important item, the item we should focus on next, has longest line next to it.

A list of outcomes, issues and batches is digestible.  This list is meaningful because we’ve taken a proactive approach to it.

The NEW ‘to-do’ list is meaningful for another reason: a phenomenon in behavior psychology called the ‘availability heuristic’.  The availability heuristic states that the more ideas we are able to generate, to more important we believe a list is.  The brain is effectively saying: “if I came up with all these ideas – then I must be experienced in this area, therefore it must be important”.  Translation: when we re-generate a ‘to-do’ list by going through the steps listed above, our new list will automatically seem meaningful to us, even if it isn’t the perfect list.

To prevent falling back into the ‘to-do’ list activity trap we must continually ask ourselves the following question when faced with new action items:

“Is this the best use of my time?”

“If it’s not a clear yes, then it’s a clear no.”
– Essentialism by Greg Mckeown

Asking this question stops us from simply accepting every action item that comes our way.  To take on a new task that day it needs to be more important than ALL the other items on your list.   With this in mind we will learn to push back OR delegate several tasks that come our way.

Remember: It’s OK to throw out your ‘to-do’ list and start over again.

Starting over helps you to escape the endless activites of a long ‘to-do’ list and allows you to re-focus on what you really want to achieve!

Get your PDF to-do list checklist here.